Return and Refund Policy for Deal Bargain
At Deal Bargain, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help!
Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Timeframe: You have 30 calendar days from the date you received the item to initiate a return.
- Non-returnable items: Certain items, such as perishable goods, customized products, and intimate or sanitary items, are exempt from being returned.
Process for Returns
- Request a Return: Contact us at [email protected] or +27 787035553 with your order number and reason for the return.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds
- Approval Process: If your return is approved, we will initiate a refund to your original payment method.
- Processing Time: The refund may take several business days to appear in your account, depending on your bank or credit card issuer.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items that are not in their original condition, items with missing parts not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order details.
Contact Us
If you have any questions about our returns and refunds policy, please reach out to us at:
Deal Bargain
25 West Road, Houghton, Johannesburg, South Africa
Phone: +27 787035553
Email: [email protected]